OMPA Conducting Surveys Starting September 23rd
Posted On: September 20, 2016
The Oklahoma Municipal Power Authority (OMPA) will begin conducting its bi-annual customer
satisfaction survey starting on Friday, Sept. 23. Utility customers will be contacted by
phone for a brief survey lasting approximately five minutes.
The survey, which is being conducted by third-party vendor Metrix Matrix, is anonymous and
helps OMPA determine future services and programs that they may offer their member cities.
Participation in the survey is voluntary but strongly encouraged as a certain number of
participants are necessary for the survey results to be valid.
This survey helps OMPA member cities review existing programs and services and their value,
while looking for other options customers indicate an interest in. OMPA has surveyed around
2,000 customers every other year since 1998 of the approximate 250,000 customers served by
OMPA member cities, according to Drake Rice, Director of Member Services for OMPA. "We
appreciate the public's assistance in the survey, which helps the city electric system
determine the programs their customers want,” he said.
The City of Perry is one of the 42 member cities that comprise OMPA. The not-for-profit
organization was created to supply electrical power to many of Oklahoma's municipally-owned
electric systems. In addition to providing electrical power, OMPA also provides a number of
programs and rebates, including free energy audits, to help City of Perry customers with
energy efficiency in their homes and businesses.
Customers who have questions or concerns about the survey, or those who are interested in
the programs and rebates offered by OMPA, can contact City Hall at (580) 336-4241.
Programs and Rebates